Privacy policy

PRIVACY POLICY - CLAVECLUB INC.

Effective Date: March 3, 2026
Last Updated: March 3, 2026

 

1. Introduction

This Privacy Policy explains how Claveclub Inc. (“Claveclub”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from www.claveclub.us (the “Site”) or otherwise interact with our online services (the “Services”).

By using the Services, you confirm that you have read and understood this Privacy Policy. If you do not agree, please do not use the Services.

This Store is operated exclusively for customers located in the United States and Canada. We do not target, market to, or offer services to individuals in any other jurisdiction.

We may revise this Privacy Policy from time to time. When we do, we will update the “Last Updated” date.

2. Personal Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to an individual.

A. Information You Provide

We collect personal information when you:

• Make a purchase
• Create or manage an account
• Contact customer support
• Register an Enbio autoclave or request warranty service
• Request training, manuals, or product documentation
• Subscribe to marketing communications

This may include:

• Contact details (name, email, phone number)
• Billing and shipping address
• Order details (including autoclaves, Magic Filter, HEPA filters, and other accessories)
• Enbio device serial numbers
• Payment method information (processed by third-party payment processors)
• Warranty and service-related information
• Customer communication content (email, chat, SMS)

Certain information is required to fulfill orders or provide customer assistance.

B. Information Collected Automatically

We automatically collect:

• IP address and general geolocation
• Device and browser information
• Session activity, pages viewed, time spent
• Cart activity (including abandoned carts)
• Referrer URLs
• Marketing attribution information

This is used for security, fraud prevention, and service optimization.

C. Information From Third Parties

We may receive information from:

• Shopify, which hosts and powers our Store
• Payment service providers
• Logistics and shipping partners
• Customer support infrastructure providers
• Advertising and analytics partners
• Enbio Corp, for device verification, serial number tracking, warranty validation, and authorized logistics coordination
• Fraud and security service providers

We do not receive Social Security numbers, driver’s license numbers, or similar sensitive identifiers.

3. How We Use Personal Information

We use personal information to:

A. Provide the Services

• Process and fulfill orders
• Ship products and manage logistics
• Register autoclaves and accessories
• Coordinate warranty and service activity with Enbio Corp
• Provide customer support

B. Improve and Personalize the Services

• Optimize platform performance
• Understand customer preferences and usage
• Enhance navigation and product discovery

C. Protect Our Store

• Authenticate accounts
• Detect and prevent fraud
• Maintain the integrity and security of our systems

D. Communicate With You

• Send order confirmations, shipping updates, and account alerts
• Respond to support requests
• Provide service and warranty notifications

E. Marketing (where permitted)

• Provide promotional emails or SMS
• Deliver and measure advertising effectiveness

F. Comply With Law

• Meet tax, accounting, regulatory, and legal obligations
• Respond to lawful requests
• Enforce applicable terms and policies

4. Cookies & Tracking Technologies

We use the following categories of cookies:

• Essential cookies – functionality, checkout
• Analytics cookies – usage and performance insights
• Personalization cookies
• Advertising cookies – remarketing and ads measurement

You may adjust cookie settings via your browser. Disabling required cookies may limit functionality.

We do not respond to “Do Not Track” signals.

5. How We Disclose Personal Information

We disclose personal information only as described in this Privacy Policy and strictly for operational purposes.

A. Service Providers (Categories Only)

We share information with service providers that support our business operations, such as:

• E-commerce infrastructure providers (including Shopify)
• Payment processing providers
• Order fulfillment, warehousing, and shipping providers
• Customer service systems
• Technical, security, and fraud-prevention providers
• Advertising and analytics partners
• Business operations and IT service providers
• ENBIO CORP → for serial number tracking, warranty validation, service coordination, and authorized logistics activities

These providers are contractually prohibited from selling or using personal information for purposes unrelated to the Services.

B. Additional Disclosures

We may disclose personal information:

• To legal authorities when required
• To auditors, legal counsel, and professional advisors
• In connection with business transactions (e.g., merger, acquisition, asset transfer)

C. No Selling or Sharing

We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.
We do not knowingly collect, sell, or share personal information of individuals under 16.

6. Relationship With Shopify

Our Store is hosted and powered by Shopify. Shopify processes customer information as part of:

• Hosting
• Checkout
• Fraud monitoring
• Operational analytics
• Platform security
• Infrastructure improvement

Shopify may also independently process certain data related to your interactions with this Store and other stores hosted on Shopify. For such activity, Shopify acts as its own data controller.

To learn more about Shopify’s privacy practices:
https://www.shopify.com/legal/privacy

To exercise rights related to Shopify’s independent processing:
https://privacy.shopify.com

7. Retention of Personal Information

We retain personal information only as long as necessary for:

• Fulfilling orders
• Warranty and service obligations
• Customer support
• Fraud detection
• Legal, tax, and accounting compliance

Typical retention periods:

Category	Retention Period
Orders & invoices	7 years
Serial numbers & warranty	Warranty period + 5 years
Customer support records	~3 years
Marketing data	Until you unsubscribe
Account data	Until deletion request (subject to legal constraints)

We may retain certain information longer if required for legal obligations or dispute resolution.

8. International Transfers

While the Services are intended exclusively for customers in the United States and Canada, certain operational activities may require transferring or processing personal information outside these jurisdictions.

This may include processing in:

• United States
• Canada
• Europe: for customer support operations and authorized service processes

These transfers occur solely to operate and fulfill the Services.
We apply contractual, organizational, and security safeguards appropriate under U.S. and Canadian law.

We do not target or market our Services to individuals located outside the United States or Canada.

9. Children’s Privacy

The Services are not directed to individuals under 13.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, contact us and we will delete it.

We do not knowingly sell or share personal information of individuals under 16.

10. Your Privacy Rights (U.S. & Canada)

Depending on your state or province, you may have rights to:

• Access your personal information
• Request deletion
• Request correction
• Request a portable copy
• Opt out of marketing communications
• Opt out of targeted advertising (where applicable)

We will not discriminate against you for exercising your rights.

Submit a Request

E-mail: info@claveclub.com

We may require identity verification.
Authorized agents may submit certain requests on your behalf subject to validation.

11. Canadian Users (PIPEDA)

If you reside in Canada, you may:

• Access your personal information
• Request corrections
• Withdraw consent
• File a complaint with the Office of the Privacy Commissioner of Canada

Your data may be transferred to the U.S. or Europe, where it may be subject to lawful access by authorities in those jurisdictions.

12. Security

We implement administrative, technical, and physical safeguards to protect personal information, including:

• Encrypted checkout
• Access controls
• Secure hosting
• Fraud detection systems

However, no system is completely secure.

13. SMS Terms

14. Policy Updates

We may update this Privacy Policy as needed. When we do, we will revise the “Last Updated” date and, if required by law, provide additional notice.

 

15. Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

E-mail: info@claveclub.com
Phone: +1 (646) 980-4858

Claveclub Inc.
99 Wall Street, Suite 2302
New York, NY 10005
United States