Terms of service

TERMS OF SERVICE — CLAVECLUB INC.
Last updated: March 3, 2026

OVERVIEW

This website is operated by Claveclub Inc. Throughout the site, the terms “we”, “us” and “our” refer to Claveclub Inc. Claveclub Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
If you do not agree to these Terms, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Service.
Transmitting worms, viruses, or destructive code is strictly prohibited.

SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
Content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.
You may not reproduce, copy, sell, resell, or exploit any part of the Service without express written permission.

SECTION 3 — ACCURACY OF INFORMATION
Content on this site may not always be complete, accurate, or current. Information is provided for general purposes only and should not be relied upon solely for decisions.
We reserve the right to modify site content at any time without obligation to update information.

SECTION 4 — MODIFICATIONS TO SERVICE AND PRICES
Product prices may change without notice.
We may modify or discontinue the Service at any time without notice.
We are not liable for any modification, price change, suspension, or discontinuance.

SECTION 5 — PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and may have limited quantities. Returns and exchanges are handled according to our Refund Policy.
We attempt to display product colors and images accurately but cannot guarantee perfect accuracy.
We reserve the right to:
* limit sales to any person or region
* limit quantities
* discontinue products
* adjust descriptions or pricing
We do not guarantee that products or services will meet expectations.
Regulatory Notice
Medical devices sold through this website may be regulated by the U.S. Food and Drug Administration.
Claveclub Inc. is an authorized distributor, not the manufacturer.
All regulatory information is provided by the manufacturer.

SECTION 6 — NO MEDICAL ADVICE
All content on this website — including product descriptions, manuals, guides, instructions, and any related material — is provided for informational purposes only.
It is not medical advice, diagnosis, or guidance.
Always consult a physician or qualified healthcare professional regarding:
* sterilization procedures
* infection control
* suitability of devices for your application
* regulatory and safety requirements
Do not rely on any website content as a substitute for professional medical advice.
User Assumption of Responsibility
Claveclub Inc. is not liable for damages arising from:
* misuse or incorrect operation
* failure to follow manuals
* unauthorized modifications
* failure to meet local regulatory requirements
* inadequate training or supervision
* use outside intended purpose
It is the responsibility of the end user to ensure proper and compliant use of the products.

SECTION 7 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse or limit any order.
We may cancel orders using the same account, billing address, or credit card.
You agree to provide accurate and current billing information.

SECTION 8 — OPTIONAL TOOLS
We may offer access to third-party tools “as is” without warranties.
Your use of optional tools is entirely at your own risk.

SECTION 9 — THIRD-PARTY LINKS
We are not responsible for the accuracy or content of third-party websites.
Transactions with third-party websites are solely your responsibility.

SECTION 10 — USER COMMENTS, FEEDBACK, AND SUBMISSIONS
Any submissions, comments, ideas, or suggestions you provide may be used by us without restriction or compensation.
You may not post unlawful, defamatory, offensive, or rights-infringing content.
You are responsible for your submissions.

SECTION 11 — CUSTOMER REVIEWS

11.1 Submission of Reviews

Customers may voluntarily submit reviews regarding products purchased from the Online Store. Reviews may include ratings, written comments, photographs, or other feedback related to the Customer’s purchase and experience with the product.

11.2 Review Invitations

Following a completed purchase, Claveclub Inc. may share limited information necessary to send a review invitation with third-party service providers that manage the review collection process.

These providers may send Customers an email requesting feedback about their purchase and providing a link to an online review form. The form may allow Customers to rate the purchase, answer survey questions, submit written feedback, and upload images of the purchased product.

If a review is not submitted after the initial invitation, a reminder email may be sent.

11.3 Verified Purchases

Reviews may only be submitted by Customers who have purchased the product from the Online Store. Claveclub Inc. may take reasonable measures to verify that reviews originate from actual purchases.

11.4 Publication of Reviews

Customer reviews may be published on the Online Store and on external review platforms operated by the review service providers.

Reviews may be displayed together with the Customer’s first name, initials, or other non-identifying information in accordance with the Privacy Policy.

11.5 Prohibited Content

Reviews must not contain unlawful, misleading, abusive, defamatory, or otherwise inappropriate content. Reviews may not violate the rights of third parties, including intellectual property rights, privacy rights, or personal rights.

11.6 Authenticity of Reviews

Submitting fake reviews, posting reviews for products not actually purchased, or attempting to manipulate ratings or review systems is strictly prohibited.

Reviews may not be submitted by Claveclub Inc., its employees, or any person acting on behalf of Claveclub Inc. for promotional purposes.

11.7 Review Removal

Claveclub Inc. reserves the right to remove or refuse to publish reviews that violate these Terms, applicable laws, or platform policies.

Customers may request the removal of their own review at any time by contacting:

info@claveclub.com

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SECTION 12 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
We do not collect or store Protected Health Information (PHI) under HIPAA or personal health information under PIPEDA.

SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS
We may correct errors or inaccuracies at any time and may cancel orders based on inaccurate information.

SECTION 14 — PROHIBITED USES
You may not use the site for:
* unlawful activities
* harassment or discrimination
* violation of regulations
* intellectual property infringement
* malware distribution
* data scraping
* immoral or obscene purposes
* interfering with security
Violations may result in termination.

SECTION 15 — BUSINESS PURCHASES (NON-CONSUMER TRANSACTIONS)
If you purchase products for commercial, institutional, or professional use, or on behalf of a business entity, you are considered a Business Purchaser.
The following terms apply:
1. Not a Consumer Transaction
Business Purchasers acknowledge that:
* the purchase is not a consumer transaction,
* consumer protection laws do not apply, and
* any rights exclusive to consumers are waived.
2. No Returns / No Refunds for Business Purchasers
All sales to Business Purchasers are final.
Refunds, exchanges, or returns are not accepted for commercial purchases unless explicitly agreed in writing.
3. Manufacturer Warranty Only
Claveclub Inc.:
* is not the manufacturer,
* makes no independent warranties,
* provides only the manufacturer’s warranty, if any, exactly as stated by the manufacturer.
To the fullest extent permitted by law, all implied warranties are disclaimed, including merchantability, fitness for a particular purpose, and non-infringement.
4. Limitation of Remedies
For Business Purchasers:
* the exclusive remedy is limited to the purchase price paid;
* Claveclub Inc. is not liable for lost profits, business interruption, or consequential damages.
5. Regulatory Compliance
Business Purchasers are solely responsible for:
* verifying regulatory requirements
* ensuring the device is appropriate for their application
* obtaining any necessary licenses
* training staff in proper use
Claveclub Inc. is not responsible for compliance with federal, state, or local regulations.

SECTION 16 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, timely, or error-free service.
The Service and all products are provided “as is” and “as available” without warranties of any kind.
We are not liable for:
* direct, indirect, incidental, punitive, or consequential damages
* lost profits, revenue, savings, or data
* replacement costs
* damages arising from use of the Service or products
Where liability cannot be excluded, it is limited to the lowest legally permitted level.

SECTION 17 — SHIPPING POLICY

17.1 Shipping Regions

Claveclub Inc. currently ships products within the United States and Canada only. Orders from other regions may be declined at our sole discretion.

17.2 Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary due to product availability, logistics constraints, manufacturer or distributor supply timing, holidays, or promotional periods. Customers will be notified if an order experiences a significant delay.

17.3 Shipping Methods

Orders are shipped using professional logistics carriers or freight providers depending on the product type, size, and destination.

Products may ship from:

• Claveclub fulfillment partners

• authorized distribution centers

• Enbio Corp or its logistics partners

Certain products may ship directly from authorized distribution facilities.

17.4 Risk of Loss

Risk of loss and title for products purchased from Claveclub Inc. pass to the customer upon delivery of the shipment to the shipping carrier. Once the shipment has been transferred to the carrier, the shipment is under the responsibility of the carrier and the customer.

Claveclub Inc. may assist customers in filing shipping claims when appropriate but is not responsible for carrier delays, loss, or damage occurring after the shipment has been transferred to the carrier.

17.5 Estimated Delivery Times

 

 

Delivery times are estimates only and are not guaranteed.

Claveclub Inc. is not responsible for delays caused by:

• shipping carriers

• weather conditions

• customs inspections

• incorrect delivery information

• force majeure events

17.6 Shipping Costs

Shipping costs are calculated at checkout based on destination, product weight, size, and shipping method.

From time to time Claveclub Inc. may offer promotional shipping discounts.

17.7 Tracking Information

Tracking details will be provided once the order has shipped when available.

17.8 Address Accuracy

Customers are responsible for ensuring that shipping information is accurate.

If a shipment is returned due to incorrect address information, refusal of delivery, or failure to collect the shipment, the customer may be responsible for additional shipping costs.

17.9 Damaged Shipments

If a shipment arrives damaged:

1. Photograph the packaging and product immediately.

2. Contact us within 48 hours of delivery.

3. Provide the order number and supporting images.

Failure to report shipping damage within this timeframe may limit our ability to file a carrier claim.

17.10 Canadian Customs

For shipments to Canada, customers may be responsible for import duties, taxes, or brokerage fees imposed by Canadian customs authorities. These charges are determined by customs authorities and are not controlled by Claveclub Inc.

SECTION 18 — RETURNS AND REFUNDS

18.1 Consumer Returns

Consumers purchasing products for personal, household, or non-commercial use may request a return within 14 days of delivery, provided that:

• the product is unused

• the product has not been installed or registered

• the product remains in original packaging

• all accessories, manuals, and components are included

Returns require prior authorization from Claveclub Inc.

18.2 Business Purchases

Business Purchasers are governed by Section 15 of these Terms.

All purchases made for commercial, professional, institutional, or business use are not eligible for return or refund unless explicitly agreed in writing by Claveclub Inc.

All business-to-business sales are final once shipped.

18.3 Non-Returnable Items

The following items are not eligible for return:

• products that have been used, installed, or registered

• products returned without original packaging

• consumable items, including sterilization accessories and filters once opened

• customized or special-order products

• products damaged due to misuse or improper handling

18.4 Return Authorization

Before returning any item, customers must contact:

info@claveclub.com

Returns sent without authorization may be refused or returned to the sender.

18.5 Return Shipping Costs

Unless the return is due to a verified defect or shipping error:

• customers are responsible for return shipping costs

• original shipping charges are non-refundable

Large equipment may require freight shipping arrangements.

18.6 Refund Processing

Once a return is received and inspected:

• refunds will be issued to the original payment method

• processing typically takes 5–10 business days

Shipping costs are not refundable unless the return is due to our error.

18.7 Warranty Service

Many products sold by Claveclub Inc. include a manufacturer warranty.

While warranty coverage is provided by the product manufacturer, Claveclub Inc. administers warranty claims and coordinates service, repair, or replacement through authorized service channels and distribution partners, including Enbio Corp where applicable.

Warranty coverage, duration, and conditions are determined by the manufacturer.

Warranty service may require:

• proof of purchase

• product serial number

• description of the issue

• diagnostic verification

Warranty does not cover damage resulting from:

• misuse

• improper installation

• unauthorized modification

• failure to follow manufacturer instructions

18.8 Product Use and Safety Responsibility

Products sold by Claveclub Inc., including sterilization equipment and related accessories, must be used strictly according to manufacturer instructions and applicable safety regulations.

Customers are responsible for ensuring that products are properly installed, operated, and maintained.

Claveclub Inc. is not responsible for damage, loss, or liability resulting from:

• improper installation

• misuse or incorrect operation

• unauthorized modification

• failure to follow manufacturer instructions or safety guidelines

18.9 Fraud Prevention

To protect against fraud and abuse:

• returns that violate this policy may be refused

• accounts showing repeated abuse of return policies may be restricted

• fraudulent chargebacks may be disputed with payment providers

SECTION 19 — INDEMNIFICATION
You agree to indemnify Claveclub Inc. and its officers, employees, partners, contractors, and affiliates from any claim arising from your breach of these Terms or violation of laws or third-party rights.

SECTION 20 — SEVERABILITY
If any provision is unenforceable, the remaining provisions remain valid.

SECTION 21 — TERMINATION
We may terminate your access at any time for violation of these Terms.
Obligations prior to termination survive termination.

SECTION 22 — ENTIRE AGREEMENT
These Terms constitute the full agreement between you and Claveclub Inc.
Ambiguities are not construed against the drafter.

SECTION 23 — GOVERNING LAW, ARBITRATION & CLASS ACTION WAIVER

23.1 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

23.2 Mandatory Binding Arbitration
Any dispute, claim, or controversy arising from these Terms or your use of the Service shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA).
* Arbitration venue: Delaware, USA
* Language: English
* Decision: Final and binding

23.3 Class Action Waiver
You agree that:
* arbitration is conducted only on an individual basis
* class actions, class arbitrations, and representative actions are waived
* you may not act as a class representative or class member
This clause significantly limits your rights but is standard for U.S. businesses.

SECTION 24 — CHANGES TO TERMS
We may modify these Terms at any time.
Continued use of the website constitutes acceptance of updated Terms.

SECTION 25 — CONTACT INFORMATION
Questions regarding these Terms should be sent to:

Claveclub Inc.
99 Wall Street, Suite 2302
New York, NY 10005
United States
Email: info@claveclub.com

SECTION 26 — SMS Communications